01 / Premise
02 / Research & insights
Findings
01
02
03
04
Findings
01
02
03
04
Insight · 01
There's a gap between appreciation intent and action — customers want to recognise good service, but friction stops them.
Insight · 02
Workers value acknowledgement and fairness the same as, if not more than, the money itself.
Insight · 03
There's a gap between appreciation intent and action — customers want to recognise good service, but friction stops them.
03 / The SOlution · Tipper
Step 01 — Discover
Start by scanning the worker’s QR.
Point the camera at the QR. The scan pulls up the verified profile instantly — no app shopping, no signup gate before the first useful screen.
Step 02 — Confirm
Confirm it’s the
right person.
The worker's verified profile appears. The tipper
enters a rotating code given on the spot — a
second factor that blocks fake profiles and QR
reuse.
Step 03 — Choose
Choose how
to say thanks.
After verification, pick tip, review, or both. Under
thirty seconds — encrypted, ledgered, shared only
with the worker who earned it.
Step 04 — Send
Choose the amount.
Pick a preset gesture or enter a custom amount. Clear options reduce decision friction, making it easy to turn appreciation into action in just one tap.
03 / The SOlution · Worker
Step 01 — Identify
Display your personal QR.
Each worker has a unique, verified QR linked to their profile. Phone screen, printed badge, or workspace card — the format flexes.
Step 02 — Verify
Share your code.
After the QR is scanned, the worker shares a rotating 4-digit code to prove it's really them. No fake profiles, no reused QRs.
Step 03 — Recognised
Real-time recognition.
The worker gets a real-time confirmation. Balance and profile update immediately — visible, motivating, worker-owned.
04 / Usability
04.1 / Channel 01 · Web
04.2 / Channel 02 · iOS App Clip
05 / Reflection
Designing Tiply was building trust into a tap.
The challenge wasn't just enabling tipping — it was building trust, emotion, and fairness into an everyday interaction. Every microcopy line, every verification code, every confirmation aimed to make a digital thank-you feel as personal as one said in person.
01
Simplicity wins
Three taps was the ceiling we kept hitting, anything more lost the user.
02
Trust needs to be visible
Verification, confirmation, clear visuals weren't decoration, they unlocked the
spend.
03
Emotional UX matters
Kind language turned transactions into exchanges. Thanks landed harder when
phrased well.
5.1 / Future 01 · Gamification
Recognition that builds over time.
Achievement tiers for tippers and milestone badges for workers — a one-off thank-you becomes an ongoing relationship both sides see growing.
Bronze
10 tips · early access perks
Silver
25 tips · partner discounts
Gold
100 tips · founders' club
5.2 / Future 02 · Brand Partnerships
Goodwill, compounded into perks.
Local cafes, retailers and brands plug into Tiply to reward frequent tippers and high-rated workers — value beyond the transaction, on both sides of the QR.
★
Vault Coffee — 20% off, frequent tippers
B · 01
★
High-rated worker voucher
B · 02
★
Citywide partner network · 32 brands
B · 03